During Level 3, Our physical stores are open in a very limited fashion - please see details below.
Mt Eden and St Heliers stores will be ‘open' regular hours as per Google or our website for calls, emails, and collection of ‘Click and Collect’ orders - or orders made over phone or email.
We will be operating a ‘one in, one out’ area at the front of each store - You will not be able to browse our full store space, this will resume in Level 2.
Workshop - we have a backlog of roughly 3 weeks workshop work to tend to. Please be understanding of this when requesting a service / repair. Best way to book workshop time is on our website. We have limited space so we request workshop jobs be dropped off no earlier than one day before work is booked and collected no later than one day after completed. Ideal hours of drop off / collection are either before 9am or after 5pm (Monday - Fri) Or anytime on the weekend (please call to give us a heads up your coming).
Bike orders - If you have ordered a bike, thank you! We will be in touch to make an appointment for collection once its ready. Alternatively, we will also be offering Contactless Delivery of bike orders within a 10km radius of the stores.
Bike Fit - We are not able to offer any bike fitting in Level 3. This will resume in a limited fashion in Level 2.
Safety - As per government guidelines, all of our staff will be expected to wear face masks and we expect all of our customers to do the same. We also ask for you to ’sign in’ with the Covid Tracer App please. We will be wiping down surfaces, cleaning hands often and even cleaning touch points on bikes for the hand over process. Please expect some small delays due to the added admin in the process.
We cant wait to see and help riders again at our stores.
The team at MEC Bikes.
With over 17 years experience offering quality bikes and service, you can rest assured we have deeply considered the quality of the products we sell and have the technical skills to assist if any possible problems arise.
Along with being the ‘local’ bike store to many riders in Auckland, we also have an extensive customer base of riders nationwide. Believe it or not we even have riders from overseas come to us for our quality products and expertise!
Lastly, we are riders ourselves. We are in this business because we are genuinely passionate about riding all types of bikes and are here to share our knowledge to help enhance your riding experience.